Arwin Vincent

· Philippines · [email protected]

I am a Senior System Engineer with expertise in Windows Servers, Linux environments, VMware virtualization, and Synology SAN storage. I am also experienced in writing Terraform configuration files for Google Cloud Platform (GCP) project deployment.

Experience

Senior System Engineer

Transcom Worldwide

  • Provided 24/7 operational support for global clients, monitoring and troubleshooting infrastructure issues across platforms like VCenter, ESXi, and HP Servers.
  • Managed server patch deployment through WSUS, and deployed and managed Group Policies.
  • Performed server builds, decommissioning, and managed cloud proxies (ZScaler/VZen).
  • Assisted local IT administrators, participated in emergency meetings/calls for critical issues, and oversaw operations to promptly detect and address outages.
  • Handled disaster recovery with Synology Backup and managed backups and storage using Synology.
  • Maintained Windows servers and services including AD, DHCP, DNS, WSUS, GPO, file server, print server, and IIS.
  • Managed, built, and troubleshot Linux servers.
  • Deployed cloud resources using Infrastructure as Code (IaC) with Terraform on Google Cloud Platform (GCP), including IAM policies and buckets, and managed Route 53 Public DNS on AWS.
  • Collaborated with the architect team on new projects.

    • January 2023 - Present

    Test Automation Engineer

    HCL Technologies Philippines

  • Performed test automation for our in-house web application to ensure proper functionality before production deployment.
  • Worked in Agile environments, participating in Agile ceremonies and processes.
  • Developed automated tests using Java with Selenium.
  • Created and executed REST API tests.
  • Utilized Azure DevOps tools for task management and CI/CD pipeline integration.

    • June 2022 - January 2023

    System Engineer

    Transcom Worldwide

  • Ensured smooth operations for global campaigns 24/7, monitoring ServiceNow tickets and troubleshooting infrastructure issues across platforms like VCenter, ESXi, and hardware.
  • Deployed and managed group policies, oversaw WSUS for server patch deployment, and handled server builds and decommissioning.
  • Managed cloud proxies, assisted local IT administrators with server-side issues, and participated in emergency meetings for critical operational issues.
  • Managed disaster recovery with Synology Backup, including backups and storage administration.
  • Managed Windows servers and related services, including Active Directory, DHCP, DNS, WSUS, GPO, file servers, print servers, and IIS.
  • Managed, built, and troubleshot Linux servers.
  • Deployed cloud resources using Terraform on Google Cloud Platform, including IAM policies and buckets.
  • Managed Route 53 Public DNS on AWS.

    • December 2019 - May 2022

    System Administrator

    Telus International Philippines

  • Supported 24/7 operations for APAC campaigns, troubleshooting P1-P2 incidents, and collaborating with teams like Network Team, PABX, and Verint.
  • Managed Windows servers and services including Active Directory, DHCP, DNS, WSUS, Group Policy Objects (GPO), file servers, and print servers.
  • Handled VMware/VCenter/ESXi hosted in Cisco UCS Blade Chassis.
  • Managed backups using Veeam and oversaw Bluecoat proxy server operations.
  • Administered Google Suite services to support campaign operations.

    • June 2017 - December 2019

    IT Support Analyst

    Telus International Philippines

  • Performed Level 1 troubleshooting for operations, addressing issues and escalating P1-P2 incidents to the Network Operations Center (NOC) as needed.
  • Assisted end users with laptop and desktop issues, including software installations, hardware assembly, and general technical support.
  • Managed assets for all desktop and laptop hardware, ensuring proper tracking and maintenance.
  • Deployed applications remotely using batch files or PDQ Deploy, providing efficient software installations.
  • Collaborated with clients and other IT teams, including SysAdmins, PABX, and Network teams, for troubleshooting and resolving issues.
  • Acted as Level 2-3 IT support's "hands and feet" at the assigned site, providing on-site assistance and troubleshooting as needed.

    • February 2015 - June 2017

    Customer Service Representative PLDT HomeBro

    SPi Global

  • Served as the go-to person for customers of an internet home service provider, handling escalations and troubleshooting for home and mobile internet services.
  • Ensured swift resolution of issues, addressing customer concerns and providing advanced support as needed.
  • Diagnosed and fixed connectivity problems, providing effective solutions to maintain seamless internet experiences for all users.

    • June 2012 - January 2015

    Education

    Universidad de Dagupan

    Bachelor of Science in Information Technology
    2005 - 2008

    Skills

    Tools and Technologies
  • Windows Server/Services
  • Linux Environments
  • Basic AWS Services / EC2 / Security Group / VPC / ACL / S3 / IAM Roles / AWS Route 53
  • Git
  • ZScaler/VZen Cloud Proxy
  • Synology Backup Solution and Disaster Recovery
  • ESXi/Vcenter Management
  • HPE Servers/iLO
  • Nagios for Monitoring
  • Terraform (IaC using GCP, and Basic AWS Deployments)

    • Workflow
    • Infrastructure Management:
    • Incident Response and Escalation
    • Cloud Services Management
    • Capacity Planning and Performance Monitoring
    • Disaster Recovery and Business Continuity
    • Collaboration and Knowledge Sharing

    Projects

  • Cloud Resume (GITHUB) -> DEMO

    • Under Construction beyond this point...